Claims
In the unfortunate event of a claim please contact Carly Maloney, Claims Manager at Innovation Broking, on her direct dial which is 01923 478912 or email Carly at carly.maloney@innovationbroking.com. Carly, or one of her team, will respond to you.
Out of hours you will find that most insurers have a 24 hour response number, and the ability to provide immediate assistance in making premises or vehicles safe. The most frequently used insurer numbers are listed below.
For major loss claims out of hours, please also message or call your normal relationship manager whose mobile number will be on all regular correspondence.

Claims contact
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Out of hours
Most insurers have a 24 hour response number, and the ability to provide immediate assistance in making premises or vehicles safe. The most frequently used insurer numbers are listed below.
For major loss claims out of hours, please also message or call your normal relationship manager whose mobile number will be on all regular correspondence.
24 Emergency claim phone numbers
Select your Insurer
Travel
Emergency Assistance 01273 552 922
Motor Fleet
0345 266 0575
Property
0844 856 2028
Business Motor
0370 606 4912
Motor Trade
0370 606 4912
Commercial Property
0844 412 9988
Commercial property
0345 030 7761
Travel
08000 516 583
Motor
0800 246 876
Household
0800 051 1750
Motor Fleet
0845 900 4185
Commercial property
0845 900 4185
Home Emergency
0203 319 8999
Travel – Emergency Assistance
01273 721 385
Travel – Emergency Assistance
0207 111 1100
Cyber Incident Response Helpline
0800 975 3034
Travel – Emergency Assistance
0207 173 7798
Masterpiece
0800 018 0678
Masterpiece from outside UK
+44 (0) 207 0313905
Legal Expenses
0345 268 9124
General out of hours
0345 603 8381
DAS legal expenses
03 45 268 9124
Travel – Emergency Assistance
0800 711 7120 / 0207 902 7120
Home Emergency
0800 247 1902
General out of hours
0345 894 2911
Home Emergency
0344 571 5186
Commercial property
0345 300 4649
Commercial Motor
0345 300 4644
General out of hours
0345 355 2227
General out of hours
0161 236 3380
General out of hours
0330 303 1830
Home Damage Emergency
0800 107 0695
Travel - Emergency Assistance
0141 6205 4369
Travel - Emergency Assistance
01242 218 999
Travel - Emergency Assistance from abroad
+44 (0) 01242 218 999
Motor Emergency
0808 100 8181
Motor Emergency
01737 787 787
Commercial Property - Out of hours
01737 787 787
Motor Claims
0800 302 9055
Motor Claims
01489 882 110
Property Claims
0800 028 0336
Commercial Motor
0330 102 4253
Commercial Property
0330 102 4100