Credit card payments

We accept credit card payments for most personal insurance policies. Documentation may be delivered via email or a paper copy in the post to you.

When you elect to pay by credit card we will process the card payment on the date which you authorise, even though this may be in advance of the date on which cover commences.

If you wish to provide cancellation instructions these should be in electronic form, or by letter, to your usual contact at Innovation, or to contactus@innovationbroking.com, or by post to the address on the "Contact Us" page.

If you cancel your insurance prior to the commencement date of your insurance a full refund of any monies paid will be provided.

As you are contracting with us as a Consumer (personal insurance customers) you have the right to cancel your insurance within 14 days of the inception or renewal date of the policy, or 14 days from receipt of the terms, whichever is the later, provided that no claims have been made. A small charge may be levied to cover administration costs.

If you cancel within this ‘cooling off’ period, of 14 days you may be charged by the insurer for the service they have provided up to the point of cancellation.

If you cancel after the 14 days, then you need to be aware that some insurers do not provide a refund if the policy is cancelled after the cooling off period. Your policy document will set out your insurer’s terms in this respect and any applicable cancellation charges made by your insurer.

Return of monies will be by the same method as you have paid us – so if you have paid by credit card we will refund your credit card.